1. Handling and Delivery Time
We aim to process all orders as quickly as possible. After completing your order, your order will be manufactured by hand which will take 5-10 working days. If you have any questions, please contact us at email@example.com.
All orders are sent from Vasa, Finland after the order is manufactured and we have received your payment. If you are in a hurry, please let us know by email.
Minibom products are sent with the Finnish Posti service. Orders are sent either in letter or parcel depending on the size. You are also welcome to pick up your order from our studio at Strandgatan 3 in Vasa. In that case please contact customer service firstname.lastname@example.org.
Delivery fee from 3,90€ to Finland and Sweden with the Finnish Posti service and 0€ for pick up. If you wish to order from abroad please contact email@example.com before placing your order in the webshop.
Petronella Natalie Design is not responsible for any delays or hinders in the delivery of the order with reasons outside the circumstances we can effect, e.g. strike, import regulations or government decisions.
You need to be at least 18-years-old when you make the order. The purchases made at Petronella Natalie Design are subject to these terms and conditions and the Finnish consumer protection legislation.
After you've made an order you'll receive a confirmation to the email you've given. If you don't receive a confirmation email in three days time after making the order, please us at firstname.lastname@example.org.
Leaving valid contact information is highly important. Petronella Natalie Design is not responsible for any delays or costs due to incorrect contact information. Because of the use of recycled fabric there is a risk of a fabric being out of stock, in this case we will notify you and either refund you with the whole amount or agree to another solution.
If the item you ordered doesn't fit - don't worry - we would be happy to exchange it. We advise checking the size before placing items in the wash as products must be unused and in original packaging to be exchanged. Keep in mind that there might not be enough of the same fabric for another size, so in that case you will either be refunded the whole amount (not delivery costs) or you can pick another product.
We take great pride in our products quality, in any case that you are unhappy with your purchase, please contact us directly to email@example.com and we'll take it from there.
In case you would like an exchange or refund for any other reason, we offer a 14-day return policy. Please contact our customer service. Make sure the product is unused and in its original packaging. If for any reason the item your ordered did not arrive in a perfect condition or with any fault, please let us know and we will sort it out. Please contact Petronella Natalie Design prior to sending the item back. Return costs are not credited back.
We appreciate feedback of any kind.
The prices of the MINIBOM products are in euros (EUR) and they include the Finnish Value Added Tax (VAT) of 24%. Petronella Natalie Design has the right to change the prices without advance warning. The prices of the made orders will not change. Delivery fee is added to the order.
6. Payment types
You can pay safely with credit cards, debit cards and Apple pay payment methods using Stripe. For security information please check https://stripe.com/docs/security/stripe.
You can pay by PayPal balance or via a debit or credit card associated with your PayPal account. Every PayPal payment is followed by an email confirming your transaction.
CUSTOMER SERVICE: firstname.lastname@example.org or +358 50 377 5292